Privacy Policy

Last updated: 19 October 2026

Information we collect

1. Information we collect when you create an account: name, email address, phone number, date of birth, gender, address (optional), and profile details (such as a student’s education level or a teacher’s bio, experience, and qualifications). From teachers we also collect a national ID number, which is needed to verify their identity with the payment provider.
2. For teachers, we collect verification documents (such as proof of identity, certificates, and tax documents) for the purpose of reviewing and approving the application to teach. These documents are kept in private storage and are never displayed publicly.
3. We collect Platform usage data: bookings and schedules, lesson attendance records, ratings and written reviews, messages exchanged between a student and a teacher — both inside a lesson and in the ongoing conversation between them — the contents of the shared whiteboard, uploaded learning materials, and any abuse reports.
4. Introduction video: a teacher may record a short introduction video in the browser or upload a file. Our staff review the video before it is published; it is kept in private storage (Backblaze B2) and served through short-lived links, while its still poster frame is public. Once approved it appears on the teacher’s public page and in the tutor directory. The teacher may replace or delete it at any time; a replaced or deleted video is removed from storage immediately, rejected uploads are deleted within thirty days of the decision, and the video is deleted for good when the account is deleted.
5. Lesson recording: we automatically record the audio and video of every lesson held through the Platform — including the camera picture and anything shared on screen during the lesson — to keep participants safe, to handle complaints and disputes, and for quality and support purposes. A notice is shown inside the lesson room. Recordings are held in private storage accessible only to authorised staff and are deleted automatically after thirty days. A tutor’s solo camera-and-microphone test session is never recorded.
6. Payments are processed by external payment providers (PayPal and PayMe). We do not store card numbers on our servers; we keep transaction records (amount, date, status) and the teacher’s payout details (such as a PayPal email address or a PayMe seller id).
7. We automatically collect limited technical data such as IP addresses and server logs, for security, abuse prevention, and troubleshooting purposes.

The mobile app

8. Device permissions: the app asks for your permission before it uses the camera and microphone (so the other participant can see and hear you during a live lesson), the photo library (to choose a profile picture or a file to share with your tutor or student), and notifications (to send the alerts described below). You can refuse any of them, or turn them off at any time in your phone’s settings; a feature that needs a permission you have turned off will not work until you allow it again.
9. Push notifications: if you allow notifications, the app registers your device with Firebase Cloud Messaging (Google), and we store the device’s push token with your account, together with the operating system (Android or iOS), the app version and an installation identifier, so we can notify you about your lessons, bookings and messages. These details are deleted when you sign out of the app, when the token stops being valid, or when your account is deleted.
10. Crash reporting in the app: the app uses Firebase Crashlytics (Google) to report crashes and technical faults so we can fix them. A report contains the technical details of the fault, the device model, the operating-system version, an app installation identifier, and the internal identifier of the signed-in account. We do not add your name, email address, or the content of your lessons and messages to these reports. On the website, Sentry serves the same purpose (see below).

Cookies, analytics and error monitoring

11. On the website, we do not place cookies on your device. We use browser local storage for operational purposes only: keeping you signed in, remembering your language preference, saving form drafts, and recording your choice about analytics. The app likewise keeps your sign-in and preferences in its own storage on your device. These uses are necessary for the Platform to work.
12. On the website we use Google Analytics 4 to measure how the site is used and to improve it. It runs only after your explicit consent: if you decline, none of its code is loaded and no data is sent. We do not use it for advertising, and advertising signals are permanently disabled. You can change your choice at any time from the “Privacy settings” link in the footer.
13. We use Sentry to monitor technical faults on the website and our servers. It is configured to send no personal data at all: no user identity, email address, IP address, or request contents — only the error itself and the page path. This data is stored in the European Union region.

How we use and share information

14. We use the information to operate the Platform and provide its services: managing accounts, connecting students with teachers, processing bookings and payments, sending operational notifications and emails (such as booking confirmations and email verification), providing support, and meeting legal requirements.
15. We rely on external service providers to run the Platform, each processing only the minimum data it needs: Google Firebase (sign-in and authentication; in the app, push notifications and crash reporting), Amazon Web Services (servers, the database, and email delivery), PayPal and PayMe (payments), Agora (video and audio sessions), Backblaze B2 (file storage and backups), Sentry (fault monitoring on the website and servers), Google Analytics (measurement on the website, with your consent), and Google Translate (on-demand translation of teacher-written text).
16. The site offers a control that translates a teacher’s bio and teaching methodology into your language. When it is used, the teacher-written text is sent to Google Translate. No student-written text and no lesson content is ever sent.
17. We do not sell your personal data, and we do not share it with any party for marketing purposes.
18. A teacher’s public profile (name, photo, bio, subjects, prices, ratings, and the introduction video if they added one) is visible to Platform visitors and to search engines by the nature of the service. A student’s information is visible only to the teachers they work with, and only to the extent needed to deliver lessons — with two exceptions: if a student writes a review of a teacher, their display name and photo appear beside that review on the teacher’s public page; and if they explicitly consent to publication, their review of the Platform itself may appear on the home page.
19. Data may be processed or stored on servers outside your country of residence by the service providers listed above, while we maintain the level of protection described in this policy.

Retention and security

20. We keep data for as long as the account exists; after it is closed we retain only what legal and accounting obligations require (such as financial transaction records), and only for as long as necessary.
21. We take reasonable security measures to protect data, including encrypted connections (HTTPS), access restrictions, and private storage for sensitive documents. That said, no method of transmission or storage is 100% secure.

Your rights and deleting your account

22. You may access your personal data and request its correction by contacting us at the email address below. You can delete your account yourself at any time, in the app or on the website, from the “Delete account” section in Settings; if you can no longer sign in, email us from the address registered on your account and we will delete it within 30 days. What is deleted and what we must keep is explained on the account deletion page: https://easytech.college/en/account-deletion. We may retain data that the law requires us to keep.

Minors

23. The Platform may be used by students who are minors. Creating and using an account for a minor requires the consent and responsibility of a parent or guardian, and we collect from minors only the minimum needed to provide the service.

Contact us

24. For any privacy-related question or request, contact us at the email address below and we will respond as soon as possible.

All email notices should be sent to:admin@easytech.college

By using the Platform, you acknowledge that you have read, understood, and agreed to this policy.